Payment Services

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Payment Services

With the ever-increasing demand for online services and sales, the number of online merchants has increased drastically. These online merchants, whether they are in a medium or high-risk industry, require numerous payment solutions/methods in order for their customers to complete a sale. On a daily basis banks and other acquirers make operations extremely challenging for business owners by rejecting online transactions, even though they have low chargeback rates, excellent credit scores and big revenue streams. 

Additionally, traditional financial institutions do not like to work with high risk merchants such as eGaming operators, and in most cases they try to push them away with high processing rates or rejections of online transactions from gambling users.

Why are Payment Service Providers (PSPs) useful?

Payment Service Providers, often referred to as PSPs, are financial institutions that are responsible for handling huge volumes of transactions simultaneously for online merchants from any industry. In short, PSPs can help ensure a transaction is seamlessly transferred from point A (the user) to point B (your merchant account) safely and securely. Depending on the PSP, the merchant’s line of business, and the jurisdiction of the user, the transactions will have different approval rates. But overall, the job of the PSP is to ensure that the transaction is successful.

A Payment Service Provider is responsible for obtaining the necessary information from the online user to assist with initiating the payment, so that a business can receive the funds.

Benefits of Payment Services

Ease of Integration

Power online transactions by seamlessly integrating a payment solution with your website through a simple-to-use API.

One Integration

Benefit from numerous payment solutions like Credit Card Processing and Crypto Processing, under one integration.

Dedicated support team

Rely on around-the-clock support and direct communication with a dedicated account manager and support agents.

Speed to market

Enter new regions and countries with high velocity and with minimal effort required from your side.

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How do these Payment Service Providers work?

Walkthrough of the Process

The user enters his financial information and is diverted to the payment gateway.

Once the transaction details have been correctly inputted by the user, the payment gateway transfers these details to the third-party Payment Services Provider that can facilitate the payment. This depends on the user’s location, user’s card network and the volume of the transaction.

The Payment Services Provider sends the transaction information to the card network, i.e. Visa, Mastercard, American Express etc.

The card network provider will share these details with the user’s Banking Institution.

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The user’s Banking Institution will confirm that there are sufficient funds to complete the transaction and subsequently confirm to the card network provider if the transaction was successful.

Once the card network provider receives confirmation from the bank, the confirmation will be shared with the Payment Services Provider, who in turn communicates the outcome with the payment gateway.

Through the payment gateway, both the user and the merchant are informed of the outcome of the transaction.

What are the key considerations when choosing a Payment Service Provider?

Coverage

When considering a Payment Service Provider it’s important to first find out which markets they specialize in (serve) and which industries they work with. For example, you will not approach PayPal if you are an eGaming operator as you are likely to not receive a positive, if any, response.

Payment Methods and Solutions

Payment Service Providers differ in the markets and regions they serve, as well as in the payment solutions/methods they offer. These methods can include the following: · Bank transfer via online banking · Credit/Debit Card (CC) Processing · Alternative Payment Methods (i.e. QR codes) · Crypto Processing

Integration

Integrating a Payment Service Provider is not a DIY process. You need to consider the complexity of integrating with numerous APIs from Payment Service Providers, so that you are able to offer all of the desired payment methods to your customers.

Ease of Customization

Customization often comes at an expense for online merchants. However, if you would like to design a check out process that is easily understood by your customers it can be branded to your company requirements and most importantly, be compatible with smartphones.

Security

Meeting customer expectations is crucial, and your customers need to feel secure when carrying out a transaction online. It is important to consider that the Payment Service Provider is compliant and certified with security standards, such as Payment Card Industry Data Security Standard (PCI-DSS).

Support

Online sales never sleep so around-the-clock support is an important factor when considering your Payment Service Provider. A clear line of communication and ticketing system must be established, along with being introduced to a dedicated account manager and the first line of support agents, to ensure your requests are handled in a timely manner.

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Frequently Asked Questions

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